Privacy Policy

The Privacy Policy is also available in German and Dutch. These are translated from Dutch into google translate. As a result, no rights can be derived from errors in the text!

vanworx.eu, located at Stationstraat 29, 6369 VG Simpelveld, is responsible for the processing of personal data as shown in this privacy statement.
vanworx.eu attaches great importance to the protection of your data. In this Privacy Policy we want to provide clear and transparent information about how we handle personal data.

Based on which basis we process your personal data
We use your personal data for various reasons, for example when you enter into a contractual agreement with us when making a purchase on the webshop. We do this at:

- Offers & orders
- Delivery of your orders
- Return
- Exchange
- Contact with our customer service

We also want to offer our customers the most pleasant service possible. For this we use your data on the basis of 'legitimate interest'. This happens with:

- Contact with our customer service
- Visit from our website
- Newsletters & E-mails
- Actions
- Social Media
- Personal advice
- Reviews & customer satisfaction survey

Cookies, or similar techniques, that we use
vanworx.eu uses cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.

Functional cookies
vanworx.eu uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it.

- Session cookie
- Cookie notice
- Language
- Bus cookie
- Typekit

Analysis cookies
In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore.

- Google Analytics
- Trusted Shops
- Facebook

Advertisement cookies
With these cookies we measure the effect of our advertisements. In this way we can clearly determine which advertisements and discount campaigns do appeal to you and which do not.

- Google Analytics Remarketing
- Facebook
- AddThis
- DoubleClick
- Adwords

How we protect personal data
vanworx.eu takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or [email protected]

How long we store personal data
We do not store your personal data longer than necessary. For internal analyzes, we will only use your order data anonymously in the course of time, such as the products and the value of your order. Below we have listed the storage periods of your data.

- Our administration is legally obliged to keep your invoice, payment and order data for 7 years.
- Inactive accounts are deleted after 7 years. We still use your order history, anonymised.
Sharing personal data with third parties
vanworx.eu does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. vanworx.eu remains responsible for these processing operations.

View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. If you want to use your right to objection and / or right to data portability or if you have other questions / comments about the data processing, please send a specified request to [email protected]. To make sure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy.

This privacy policy has been last modified on 12-11-2018