Ordering, Shipping & Returns

At Vanworx.eu, we do everything we can to deliver your order as quickly and smoothly as possible. Below you will find all the important information regarding the ordering process, shipping, and our return policy.

1. Ordering and Shipping All our shipments within the Netherlands are reliably delivered by PostNL. As soon as your package crosses the border, delivery is handed over to one of our fixed international logistics partners.

• Ordered before 15:00 = shipped today: Placing an order on working days before 15:00? Then we will hand over your package to PostNL on the same day (provided the product is in stock).

• Delivery time Netherlands: In most cases, your order will be delivered the next working day.

• Delivery time Belgium & Germany: For shipments to Belgium and Germany, you can expect a delivery time of 3 to 5 working days.

• Track & Trace: As soon as your package is scanned at the PostNL sorting center, you will automatically receive a Track & Trace code via email to follow your shipment. Please note: it may take a few hours before the first status update becomes visible.

• Important for pickup: Is your package delivered to a PostNL pickup point because you were not at home? Please collect it within 7 days. If the package is not collected and returned to us, we will be obliged to charge the shipping costs for sending it again.

2. Cancellations Did you accidentally order the wrong product? As long as your order has not left our warehouse, you can cancel it free of charge.

• How? Send an email immediately to [email protected] or call us at +31 (0)6 546 743 03 for the fastest processing. Please keep in mind that after 15:00, we often ship immediately.

3. Returns Is a product not quite what you expected? No problem. You have the right to register your order for return within 14 days of receipt.

Our return conditions:

• Products must be returned to us complete, unused, undamaged, and in their original packaging.

• Always include a copy of the invoice or packing slip in the box so we know who the return package is from.

• The shipping costs and risks for the return shipment are at your own expense.

• Would you like to return a product in person at our workshop? This is only possible by making an appointment by phone in advance.

Important exception for customized items: Products that have been custom-made specifically for you are completely excluded from the right of return. This includes, among other things:

• Custom-cut cables and wiring

• Fabrics or upholstery cut per running meter

• L-track / airline rails specifically cut or shortened to size

• Unfortunately, we cannot accept returns or exchanges for these products.

Return address: Ortmanns / Vanworx Stationsstraat 29 6369 VG Simpelveld

Do you have any questions? Need help with something or want advice on the correct sizing of a product before ordering? Contact Vanworx Customer Service via [email protected] or call us directly at +31 (0)6 546 743 03.